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Caleys Crease Logo
  675 The Queensway, Unit A, Peterborough |  (705) 957-5037  |  Mon-Fri:12-6 Sat:10-4
Return Policy

We appreciate your business and want to ensure your satisfaction with every purchase. Please take a moment to review our return policy outlined below:

1. Eligibility for Returns:

  • Products must be returned within 30 days from the date of purchase.
  • Items must be unused, in their original condition, and with all original tags and packaging.

2. Return Process:

  • To initiate a return, please contact our customer service team at 705-957-5037
  • Provide your order number, a detailed reason for the return, and any supporting photographs if applicable.
  • Our customer service team will guide you through the return process.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
  • We recommend using a trackable shipping method and insuring the package to ensure the safe return of the items.

4. Refund Process:

  • Refunds will be issued in the same form as the original payment method.
  • Once we receive and inspect the returned items, we will process the refund within 1 business days.
  • Please note that shipping fees are non-refundable.

5. Exchanges:

  • We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original item and place a new order.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team immediately.
  • Provide details and, if possible, include photographs of the damaged or defective product.
  • We will arrange for a replacement or refund, depending on product availability.

7. Cancellations:

  • Orders can be canceled within 8 hours of purchase by contacting our customer service team.
  • Once an order has been processed and shipped, it cannot be canceled.

8. Final Sale Items:

  • Certain items marked as "Final Sale" cannot be returned or exchanged.

9. Contact Information:

  • If you have any questions or concerns regarding our return policy, please contact our customer service team at 705-957-5037 or

Please note that this return policy is subject to change, and any updates will be communicated on our website. We appreciate your understanding and cooperation. Thank you for choosing Caleys Crease